Rider’s Advantage is a leading provider of powersports F&I products and dealership support solutions. We partner with dealerships across the country to deliver innovative protection products, operational support, and exceptional customer experiences.

Our team is committed to helping dealership partners succeed through responsive service, strong communication, and trusted expertise. We take pride in building lasting relationships and delivering solutions that help our dealers grow their businesses while serving their customers effectively.

We are looking for an Account Executive Support to serve as a key connection between Rider’s Advantage, our dealership partners, and our internal teams. In this role, you will support dealer onboarding, operational questions, customer communications, and ongoing relationship management while helping ensure a seamless experience for our partners.

What You'll Do

Dealer Support & Relationship Management

Support dealership onboarding and operational setup activities
Assist dealership personnel with remittance procedures and payment-related processes
Serve as a trusted resource for dealership questions and operational support
Build strong relationships through consistent communication and follow-up
Identify dealer concerns, opportunities, and trends and communicate them to leadership

Customer & Partner Communication

Respond to dealer and customer inquiries through phone, email, and digital communication platforms
Deliver prompt, professional, and solution-oriented service
Provide contract holders with general guidance regarding contracts and claims
Ensure a positive and consistent customer experience across all interactions

Account & CRM Management

Maintain accurate CRM records and dealer activity documentation
Track dealer communications, tasks, follow-up items, and ongoing needs
Manage organized workflows and ensure timely follow-up on outstanding issues
Assist with collections follow-up and remittance-related concerns

Operational Support

Develop expertise in Rider’s Advantage products and programs
Support dealerships with iTap Menu questions and troubleshooting
Assist dealerships transitioning through operational changes and new processes
Coordinate with operations, accounting, claims, and leadership teams to resolve issues efficiently

What Makes You Successful

You’ll be successful in this role if you enjoy building relationships, solving problems, and helping customers succeed. You are highly organized, responsive, and proactive in your communication, ensuring that dealership partners receive timely support and guidance.

You thrive in a remote environment, can manage multiple priorities effectively, and take ownership of delivering excellent service while maintaining strong attention to detail.

Basic Qualifications

Strong communication and interpersonal skills
Excellent organization and follow-up abilities
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and documentation accuracy
Ability to work independently while collaborating effectively with a team
Self-motivated and comfortable working in a remote environment

Preferred Qualifications

Experience in powersports, automotive, F&I, warranty, or dealership environments
Experience supporting dealer relationships, customer service, or account management functions
Experience using CRM systems and tracking customer interactions
Familiarity with collections processes or operational support activities
Experience using communication platforms such as Podium

This Role Might Be a Great Fit If You…

Enjoy helping customers and partners succeed
Like balancing relationship management with operational support
Thrive in fast-paced environments where every day is different
Take pride in being organized, responsive, and dependable
Want to build long-term business relationships rather than focus solely on sales

What We Offer

Competitive compensation
Health, dental, and vision insurance
Paid time off
Ongoing training and professional development
Career growth opportunities
Remote work environment
Supportive and collaborative team culture