Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Business Analyst (Contract)

Remote

Duration: 1 year

We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.

Key Responsibilities

Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements

Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes

Translate business needs into clear, concise user stories and acceptance criteria

Collaborate with UX designers, developers, and product managers to ensure solution alignment

Identify process gaps and recommend scalable solutions within Employee Center Pro

Support UAT planning and execution, ensuring requirements are met and tested

Maintain documentation of business processes, requirements, and decisions

Required Skills & Experience

3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms or equivalent experience

Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules

Excellent communication and stakeholder management skills

Ability to create clear documentation, process flows, and user stories

Comfortable working in an Agile environment

Experience with UX principles and service design a plus

Preferred Qualifications

ServiceNow Business Analyst or Implementation certification

Familiarity with employee experience programs and digital transformation initiatives

Background in HR, ITSM, or cross-functional digital workplace initiatives