Swiftly is a retail digital technology company headquartered in the Bay Area that empowers regional and independent grocers to compete in a digital-first world. Swiftly provides best-in-class app, web, loyalty, and e-commerce solutions to retailer partners without SaaS fees, instead driving revenue through its retail media network and sharing profits with retailers.

With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. AI is at the core of how we build, operate, and scale, powering everything from shopper personalization to internal engineering velocity. Our solutions, including Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns, drive shopper engagement and brand success.

Swiftly is searching for a Principal Product Manager who will lead and own the product development lifecycle. This role will own the strategy, roadmap, and execution, balancing strategic prioritization with hands-on execution. This role will work closely with cross-functional teams to identify opportunities to apply AI-driven automation across retail workflows, delivering innovative products that improve operational efficiency, and enhance the digital shopping experience.

This is a full-time contract role. We use Deel as the employer of record and contract.

Responsibilities Include:

Develop and execute the product strategy and roadmap for AI-powered shopping experiences and digital marketing solutions
Lead AI initiatives that automate complex marketing workflows, reducing manual effort and improving operational efficiency
Partner with Marketing, Engineering, and customers to understand business processes, identify pain points, and translate them into AI-powered product opportunities
Drive the design and development of AI-powered products, intelligent workflows, and AI agents that automate complex business processes and improve operational efficiency
Translate ambiguous business problems into scalable AI product solutions
Partner with engineering, design, and business teams to ensure alignment on priorities, timelines, and technical feasibility
Stay informed about AI and retail technology trends to identify opportunities for product innovation and workflow automation
Gather feedback from internal and external stakeholders to identify pain points, opportunities, and enhancements for the platform
Develop KPIs and dashboards to measure success and guide future improvements
Other related duties as assigned

Required Qualifications:

7+ years of product management or engineering experience, delivering highly technical products
Experience with subscription products, pricing, and/or demonstrated success in improving user retention
Demonstrated experience building products powered by LLMs, AI agents, or intelligent workflow automation. Ability to identify operational processes and apply AI technologies to automate decision-making, improve efficiency, and reduce manual work
Demonstrated data-driven approach to problem solving by gathering, analyzing, and interpreting data, using customer feedback and business insights to drive product decisions
Experience managing a portfolio of products. Experience working across multiple engineering teams simultaneously
Ability to operate effectively in fast-paced, ambiguous environments
Healthy balance of both analytical and creative thinking with a desire to discover and fulfill the needs of clients as well as end users
Experience with SaaS platforms, developer ecosystems, or enterprise-scale solutions
Excellent communication and collaboration skills

Preferred Qualifications:

Experience in a hyper-growth startup environment
Demonstrated ability across customer segmentation, new product strategy, execution, and product analytics
Passion for technology and a commitment to expanding technical knowledge

Working For Swiftly

We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.

Every Swiftly employee:

Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment
Takes ownership of their domain from the ground up, from inception through deployment to customers
Leaves their ego at the door and ensures the best idea leaves the room
Is always experimenting with new technologies and learning new skillsets

If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.

Equal Opportunity Employer

Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.