{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Sr. Technical Account Manager - Automation Test Engineer (540)","description":"Want to get to the next step in your international career?

We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycle.

Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge

As a Technical Account Manager (TAM), you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.

This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you'll do

Technical Onboarding & Time-to-Value

Own the technical onboarding experience for new customers
Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
Guide customers through initial use cases that align with their success criteria
Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

Drive sustained adoption across teams, projects, and workflows
Help customers expand test coverage, standardize best practices, and scale usage over time
Provide expert guidance on test automation strategy, visual testing, and quality maturity
Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solving

Serve as the primary technical point of contact for assigned accounts
Troubleshoot and resolve complex technical challenges in coordination with Support team
Conduct technical health checks, architecture reviews, and optimization sessions
Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management

Proactively identify technical risks that could impact adoption, satisfaction, or renewal
Partner with CSMs to support renewals and expansions with strong technical validation
Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering

Cross-Functional Collaboration

Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
Contribute to onboarding playbooks, best practices, and enablement materials
Help improve internal processes that scale technical customer success

Mandatory skills

Advanced/fluent English skills – Excellent written and verbal communication skills
Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
Experience with test automation frameworks, APIs, and CI/CD pipelines
Solid understanding of the software development lifecycle (SDLC)
Proven ability to debug, troubleshoot, and solve complex technical problems
Strong communication skills and comfort working directly with senior engineers and technical leaders

Preferred Qualifications

5+ years of experience in QA Test automation or DevOps
Experience in test automation (functional, regression, UI testing)
Familiarity with Playwright, Selenium, Cypress, or similar frameworks
Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
Background in Quality Engineering, Software Development, or DevOps
Experience supporting customers across different maturity levels and organizational complexity

Perks and Benefits

As a Sr. Technical Account Manager - Automation Test Engineer @Ubiminds, you:

Are placed in a product-based company, with the same treatment as their full-time employees.
Have our full back-office support, from career guidance to HR and concierge services.
Enjoy our remote-first policy – we are a distributed team, after all.
Get your own MacBook (none of that \"bring your own device\" stuff here).
Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games

How our process works

An initial general quick chat with a Tech Recruiter
Interview with Tech Recruiter (specific chat about the job opening)
Client process (this may vary)
Offer

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