{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Delivery Manager, Self-Service","description":"

About the Role

Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year.

We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it.

Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla's core platform initiatives.

Responsibilities

Delivery & Launch Coordination

Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences;
Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery;
Coordinate cross-functional launch readiness for each new product release;
Track progress in Jira and keep delivery status accurate and current;

Stakeholder Communication & Meetings

Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion;
Publish a regular status update covering progress, upcoming launches, and active blockers;
Act as the primary point of contact for coordination questions across teams;
Maintain Confluence documentation for processes, decision logs, and launch playbooks;

Operational Coordination

Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths;
Operate the request intake and tracking system — receive needs, route to owners, monitor progress;
Run regular syncs with key contacts across departments and resolve or escalate blockers;
Build and maintain operational playbooks so the model scales cleanly as the portfolio grows;

Insights & Feedback Loop

Capture feedback from product teams and product owners, route actionable items, and close the loop;
Synthesize recurring themes into input for product prioritization;
Track delivery and operational metrics and surface friction across the partner journey.

Requirements

3+ years of program, project, or delivery management experience in a technology or platform organization;
Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment;
Proficiency with Jira and Confluence for tracking, reporting, and documentation;
Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation;
Ability to work independently, manage competing priorities, and proactively identify and escalate issues;
Track record of establishing and improving operational processes;
Fluent English.

Nice to Have

Background in gaming, digital commerce, or platform-as-a-service environments;
Experience launching products or platforms from zero to one;
Familiarity with B2B SaaS, customer success, or partner-facing programs;
Experience working with distributed, async-first teams across multiple timezones.

","identifier":"https://remote.com/jobs/xsolla-c1mqyuie/delivery-manager-self-service-j13t150w","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Xsolla","sameAs":"https://xsolla.com/","logo":"https://cdn.talent-assets.remote.com/company_logos/941b25ef-af01-4b9c-bd03-1af7c219d2fccompany_logo.png"},"datePosted":"2026-06-26T19:43:35Z","applicantLocationRequirements":[{"@type":"Country","name":"Albania"},{"@type":"Country","name":"Armenia"},{"@type":"Country","name":"Belarus"},{"@type":"Country","name":"Bosnia and Herzegovina"},{"@type":"Country","name":"Bulgaria"},{"@type":"Country","name":"Czech Republic"},{"@type":"Country","name":"Georgia"},{"@type":"Country","name":"Gibraltar"},{"@type":"Country","name":"Denmark"},{"@type":"Country","name":"Faroe Islands"},{"@type":"Country","name":"Hungary"},{"@type":"Country","name":"Iceland"},{"@type":"Country","name":"Jersey"},{"@type":"Country","name":"Moldova"},{"@type":"Country","name":"North Macedonia"},{"@type":"Country","name":"Norway"},{"@type":"Country","name":"Poland"},{"@type":"Country","name":"Romania"},{"@type":"Country","name":"Russia"},{"@type":"Country","name":"Serbia"},{"@type":"Country","name":"Sweden"},{"@type":"Country","name":"Liechtenstein"},{"@type":"Country","name":"Switzerland"},{"@type":"Country","name":"Ukraine"},{"@type":"Country","name":"Guernsey"},{"@type":"Country","name":"Isle of Man"},{"@type":"Country","name":"United Kingdom (UK)"},{"@type":"Country","name":"Andorra"},{"@type":"Country","name":"Austria"},{"@type":"Country","name":"Belgium"},{"@type":"Country","name":"Croatia"},{"@type":"Country","name":"Cyprus"},{"@type":"Country","name":"Estonia"},{"@type":"Country","name":"Finland"},{"@type":"Country","name":"France"},{"@type":"Country","name":"Germany"},{"@type":"Country","name":"Greece"},{"@type":"Country","name":"Ireland"},{"@type":"Country","name":"Italy"},{"@type":"Country","name":"Kosovo"},{"@type":"Country","name":"Latvia"},{"@type":"Country","name":"Lithuania"},{"@type":"Country","name":"Luxembourg"},{"@type":"Country","name":"Malta"},{"@type":"Country","name":"Monaco"},{"@type":"Country","name":"Montenegro"},{"@type":"Country","name":"Netherlands"},{"@type":"Country","name":"Portugal"},{"@type":"Country","name":"San Marino"},{"@type":"Country","name":"Slovakia"},{"@type":"Country","name":"Slovenia"},{"@type":"Country","name":"Spain"},{"@type":"Country","name":"Vatican City (Holy See)"}],"jobLocationType":"TELECOMMUTE","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":55000,"maxValue":95000,"unitText":"YEAR"}}}